We operate a return policy that allows you to request a return within 10 days from the date of receiving your item.
Return Conditions
To be eligible for a return, the item must be in the same condition as when you received it — unworn or unused, with tags or stickers attached, and in its original packaging.
A receipt or proof of purchase is also required.
To start a return, please contact us at support@rt7beautypro.com.
Returns must be sent to the following address:
9840 Garden Grove Blvd, Garden Grove, CA 92844
If your return is approved, we will send you a return shipping label along with detailed instructions on how and where to send your package.
Items sent back without prior approval will not be accepted.
You can always reach us at support@rt7beautypro.com for any questions regarding returns.
Damaged or Defective Items
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item.
We will evaluate the issue and make it right as quickly as possible.
Exceptions / non-returnable items
The following types of items cannot be returned:
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Perishable or consumable goods (e.g., cosmetics, food, flowers, plants, etc.)
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Custom or personalized products (e.g., special orders or customized items)
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Personal care items (e.g., beauty and skincare products)
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Hazardous materials, flammable liquids, or gases
Additionally, sale items and gift cards are not eligible for return.
If you have any questions about whether your item can be returned, please contact us at support@rt7beautypro.com.
Exchanges
The fastest way to get the item you want is to return the one you have first.
Once your return is accepted, you can place a new order for the replacement item.
European Union 14 day cooling off period
If your order is being shipped to the European Union (EU), you have the right to cancel or return your order within 14 days for any reason and without justification.
As with all returns, the item must be in the same condition you received it — unused, with tags, and in its original packaging.
A receipt or proof of purchase is required.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at support@rt7beautypro.com.
