Shipping policy

1. Order Processing

  • Orders are processed Monday–Friday, excluding U.S. federal holidays.
  • Standard processing time is 1–2 business days from the date the order is placed.
  • Orders submitted after 2:00 PM Pacific Time (PT) are considered next-business-day orders.

2. Shipping & Delivery Estimates

We ship all orders via USPS Ground Advantage. In the continental U.S., typical delivery takes 2–5 business days. However, depending on item type, packaging, or distance, delivery may take up to 10 business days.

*Estimated transit times begin after your order has been processed and handed off to the carrier. Delivery estimates are not guarantees.

Free Shipping Threshold

We offer free standard shipping on orders with a merchandise subtotal of $200 USD or more (after discounts, before tax), for deliveries within the continental U.S.

Remote & Non-Contiguous Destinations (AK, HI, Military Bases, U.S. Territories)

We regret that **free shipping is not offered** to Alaska, Hawaii, U.S. Territories, Military Bases, or other non-contiguous U.S. locations.

For orders shipped to these regions, standard shipping rates plus applicable surcharges will apply. For any order with a merchandise subtotal of **$150.01 USD or more**, a flat surcharge of **$22.95 USD** will be applied instead of the standard rate. For orders under $150.01, you will see the regular shipping rate plus additional surcharge at checkout.

3. Shipment Confirmation & Tracking

  • You will receive a shipping-confirmation email containing your tracking number once your order leaves our warehouse.
  • Tracking information may take up to 24 hours to become active in the carrier’s system.

4. Address Accuracy

Please double-check your shipping address before placing the order. RT7 Beauty Pro is not responsible for delays, returns, or losses resulting from incorrect or incomplete addresses. If you notice an error, contact us immediately at support@rt7beautypro.com.

5. Damaged or Lost Shipments

If your package arrives damaged or appears lost:

  1. Retain all original packaging and the damaged item(s), if applicable.
  2. Notify us within 7 days of the delivery (or expected delivery) date at support@rt7beautypro.com. Please include your order number and clear photos of the damage when possible.
  3. We will open a claim with the carrier and arrange a replacement or refund once the claim is approved.

6. Shipping Limitations

  • We currently ship only within the United States.
  • We do not ship to freight forwarders or international parcel-forwarding services.
  • Weekend delivery depends on carrier availability and may incur additional fees.

7. Order Changes & Cancellations

Orders may be modified or cancelled within 30 minutes of placement by contacting us at support@rt7beautypro.com. After this window, changes cannot be guaranteed, as your order may already be in processing.

8. Contact Us

For any shipping-related questions or concerns, contact our Customer Care team:

9. Policy Updates

RT7 Beauty Pro reserves the right to update or modify this Shipping Policy at any time. Changes take effect immediately upon posting on this page. We encourage you to review the policy periodically.